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We do our best to ensure that the product descriptions and photographs provided on the website are accurate. However due to the lighting used in the shoot and your device display, slight color variations are expected. We do not accept responsibility for slight variations in color or style.

We offer Cash on Delivery (COD) and Credit/Debit card payment options to our customers.

Yes, you can change your order within the first 24 hours of placing the order. Once your order is dispatched, it cannot be changed.

Yes, you may cancel your order at any time within the first 24 hours of placing the order. Once the order has been shipped, you will receive shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable.

Urban Bedding House reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution. Orders placed using Credit / Debit Cards can only be cancelled during the first 24 hours from the time the order is placed. After 24 hours, a 3.5% fees is applicable on any refund.

We will usually dispatch your order within 48 hours of it being placed on our website.

We use a combination of domestic couriers for shipping within Pakistan.

Once your order is dispatched, it takes 2-3 working days for your order to be delivered anywhere in Pakistan. Delivery times within Pakistan vary depending on the city and availability of the consignee. For all Cash on Delivery (COD) orders, you will need to pay the rider first before getting the shipment.

The courier will make three attempts to deliver your order and they will also contact you to arrange delivery. After three attempts it will be returned to us.

Yes, any product purchased from UBH’s online store can be exchanged within 7 days of receipt provided it is unused, contains all composite pieces and is in its original packaging. You need to inform us within 7 days of receipt of your order. However, the customer is liable to pay for shipping both ways.

We do not offer returns or refunds unless the customer has received a damaged product. For the avoidance of doubt, minor variations in the color of the product (in comparison to digital shoot images) will not be considered a manufacturing defect, because such variations are a normal outcome during the manufacturing process. However, if you have any issues with an item or are unsure about whether it is a defect, you can contact us and we will see what we can do for you.